Service Name: Care Pack PickUpReturn Service
with Accidental Damage Protection
Service Information
Service Main Type: Maintenance
Service Sub Type: Electronic and Physical
Service Characteristic: Parts & Labor
Service Response Time: (Same Day) - Phone
Support
Product Supported:
HP Slate 500 Tablet PC
HP Slate 500 Tablet PC
Service Availability: 9 x 5 Phone Support
Service Description: 9x5 Same Day
Service Details:
Remote problem diagnosis and telephone support
Repair at HP designated repair center (materials and parts
included)
Return shipment of functional unit back to your location
Flexible shipment options to HP designated repair center
When experiencing a problem, the customer must first place a
call to a designated support telephone number
HP will provide basic telephone technical assistance with
installation, product configuration, setup, and problem
resolution
If HP determines that the problem cannot be resolved remotely,
HP will direct the Customer to return the defective hardware
product to an HP designated repair center, where HP will provide
technical support
An HP authorized courier will return the repaired or replaced
product to the customer's location
Return shipment will be by ground transportation and usually
takes between 3 and 7 business days
Service requests must be received before 12:00 pm local time to
activate same-day pickup
All other calls will be scheduled for next-business-day
pickup
Remote problem diagnosis and telephone support
Repair at HP designated repair center (materials and parts
included)
Return shipment of functional unit back to your location
Flexible shipment options to HP designated repair center
When experiencing a problem, the customer must first place a
call to a designated support telephone number
HP will provide basic telephone technical assistance with
installation, product configuration, setup, and problem
resolution
If HP determines that the problem cannot be resolved remotely,
HP will direct the Customer to return the defective hardware
product to an HP designated repair center, where HP will provide
technical support
An HP authorized courier will return the repaired or replaced
product to the customer's location
Return shipment will be by ground transportation and usually
takes between 3 and 7 business days
Service requests must be received before 12:00 pm local time to
activate same-day pickup
All other calls will be scheduled for next-business-day
pickup